Trust

Trust is one of the most important things in any relationship, but especially in the relationship between buyer and seller.  I understand that when people are purchasing from me, online, they are trusting in my photos, my descriptions, and that my prices are fair.  I trust that they will be honest with me regarding any issues they may have and that they will deal as fairly with me as I try and deal with them.  Thus far, my trust has not ever been broken.

However, I know several sellers who have had that trust broken by buyers, and several buyers who have had that trust broken by sellers.  This does not help the overall culture of online commerce.  As a result, there are somethings that I do to help preserve the trust. For in-country purchases, I use delivery confirmation.  This way, I know that a package I shipped arrived at the address given to me by the buyer.  For pieces that are more expensive, I purchase shipping insurance.  I use only shipping companies that I trust, like the USPS.  I use only PayPal.

Does that mean that I am not trusting when I do these things? Or do these things make trust more possible?