Monday, July 11, 2011

Trust

Trust is one of the most important things in any relationship, but especially in the relationship between buyer and seller.  I understand that when people are purchasing from me, online, they are trusting in my photos, my descriptions, and that my prices are fair.  I trust that they will be honest with me regarding any issues they may have and that they will deal as fairly with me as I try and deal with them.  Thus far, my trust has not ever been broken.

However, I know several sellers who have had that trust broken by buyers, and several buyers who have had that trust broken by sellers.  This does not help the overall culture of online commerce.  As a result, there are somethings that I do to help preserve the trust. For in-country purchases, I use delivery confirmation.  This way, I know that a package I shipped arrived at the address given to me by the buyer.  For pieces that are more expensive, I purchase shipping insurance.  I use only shipping companies that I trust, like the USPS.  I use only PayPal.

Does that mean that I am not trusting when I do these things? Or do these things make trust more possible?

Friday, July 8, 2011

Struggles

I am not a natural saleswoman.  Sure, when I was little I had a lemonade stand periodically throughout the summers, and when I was in Girl Scouts I sold cookies.  I never "worked retail" though.  I did flirt with the idea of selling stuff like Tupperware or Pampered Chef or even Lia Sophia jewelry, but was talked out of it by my hubby.  I liked the stuff, but I'm not a very good seller.

Which is one of the reasons why I don't seem to be doing so well with the blogging bit.  Blogging requires salesmanship. However, I truely believe that with effort, anyone can turn a weakness into a strength.

Through the encouragement of several friends, I've improved my tweeting abilities (@PinkAstilbe), and I've even got a semi-decent facebook page, though I'm not very good at finding followers.  Like me please!

I'm starting to realize that I cannot just tweet the newest items that I've listed.  I need to share my personality with people.  I need to sell not just my jewelry, but myself.

I'm going to try and be better with the blogging.  Not just focus on vintage jewelry.  I'm NOT going to delete my old posts, they're part of the learning curve. However, I will try and be a bit better with them.

Thanks for following me, if you did!

-Joanne
PinkAstilbe Vintage